Identity Verification — How It Works
Suaka requires identity verification for all Tenants, Hosts, and Agents to ensure a safe, trusted platform.
What does 'Identity Verified' mean?
An 'Identity Verified' badge on a profile means Suaka has confirmed that user's identity through a government-issued document check. Only users who have passed verification can book, list, or refer on the Suaka platform.
Why Verification Matters
- Protects Hosts from fraudulent bookings and no-shows.
- Assures Tenants that Hosts are legitimate property owners or authorised managers.
- Ensures Agents are genuine professionals, not anonymous code distributors.
- Reduces risk of scams, property damage, and financial fraud.
- Enables Suaka to comply with UK and Indonesian anti-money laundering (AML) regulations.
What Documents Are Required?
| User Type | Required Documents |
|---|---|
| Tenant | Valid Passport — must be valid for the full rental duration plus 6 months |
| Host | Passport or Indonesian National ID (KTP) + proof of property ownership or written authority to list |
| Agent | Passport or KTP + active WhatsApp number |
Verification Process
- Upload your ID document through the Suaka app or website during registration.
- The automated system scans and validates the document (typically instant).
- If manual review is needed, our team completes it within 24 hours.
- You receive a confirmation via email and WhatsApp on approval.
- The 'Identity Verified' badge appears on your profile, visible to other users.
Your Data & Privacy
- ID documents are encrypted and stored on Google Cloud and AWS.
- Documents are used exclusively for identity verification and AML compliance.
- Suaka does not share your ID document with other platform users.
- Data is retained per our Privacy Policy and applicable AML retention requirements.
- You may request deletion of identity data on account closure, subject to legal retention obligations.
Verification Failed — What to Do
- Ensure the document image is clear, fully in-frame, well-lit, and unobscured.
- Confirm the document has not expired.
- Re-upload using a higher-quality scan or fresh photo.
- Contact info@suaka.com or +44 7794 881342 if issues persist — our team will assist within 24 hours.
The Identity Verified Badge
The green 'Identity Verified' checkmark appears on your profile, on your Listing, and in booking confirmations. It signals to others that your identity has been independently confirmed by Suaka.
Identity verification is mandatory and cannot be bypassed. Accounts without completed verification cannot book, list, or refer.