Payment & Payouts — Complete Guide
Everything you need to know about how money flows through Suaka — for Tenants, Hosts, and Agents.
A. Tenant Payments
Total Booking Charge — How It Is Calculated
Total Booking Charge = Base Rent + Suaka Tenant Fee (10% of rent). There is no security deposit.
Example — 2-month booking at $4,000/month: Rent $8,000 + Tenant Fee $800 = Total $8,800, payable in full before check-in.
| Item | Amount | When Collected |
|---|---|---|
| Full Payment (Upfront Plan) | Full Total Booking Charge | 48 hrs before check-in |
| Month 1 Balance (Monthly Billing) | Month 1 rent + Tenant Fee | 48 hrs before check-in |
| Month 2+ (Monthly Billing) | Monthly rent + Tenant Fee only | Monthly anniversary of check-in |
Payment Methods
- Credit/Debit Card (Visa, Mastercard) — via Stripe (PCI DSS Level 1)
- Apple Pay
- PayPal
- Bank Transfer (SWIFT/SEPA/local)
- Xendit (Indonesian local payments)
- UAE Banking
- Cryptocurrency (select listings)
Payment Security
- Suaka does not store raw card data — only tokenised references.
- Suaka does not hold a security deposit; documented damage is charged to the Tenant's saved payment method after checkout.
- All transactions are encrypted using TLS 1.3.
Failed Payments
You have 24 hours to update your payment details following a failed payment before the booking is cancelled. For Monthly Billing, a failed monthly instalment must be resolved within 48 hours or early termination may apply.
B. Damage Charge Flow
| Stage | What Happens |
|---|---|
| 1. Booking Confirmed | No deposit collected. Tenant's saved payment method is retained on file for potential damage charges. |
| 2. During Stay | No deposit held; Tenant enjoys the stay |
| 3. Check-Out | Suaka conducts joint inventory review with Host and Tenant |
| 4a. No Damage | No charge is made; nothing further required |
| 4b. Damage Claimed | Host must submit photographic evidence + itemised costs within 48 hours of checkout |
| 5. Dispute Window | Tenant has 7 calendar days from checkout to dispute any claimed charge |
| 6. Adjudication | Suaka reviews evidence and issues final ruling within 14 business days |
| 7. Release | Approved amount charged to Tenant's payment method and paid to Host |
No charge is made unless the Host submits documented, approved evidence of damage. The Tenant is only ever charged for damage they are found to have caused, after the dispute window closes.
C. Host Payouts
Payout Schedule
| Payment Plan | When Host Receives Payout |
|---|---|
| Upfront Full Payment booking | Full booking payout released after Tenant check-in confirmed, net of 5% Host Fee |
| Monthly Billing booking | Monthly payout released on each monthly anniversary of check-in, net of 5% Host Fee |
Payout Calculation
| Item | Amount |
|---|---|
| Monthly Villa Rent (as listed) | USD $[X,XXX] |
| Less: Suaka Host Fee (5%) | - USD $[XX] |
| Host Net Monthly Payout | USD $[X,XXX] |
Payout Methods
- International Bank Transfer (SWIFT)
- Xendit (Indonesian local bank/wallet)
- Set in Host Dashboard > Settings > Payout Preferences.
- Processing: 2–5 business days from payout release; allow 1–3 additional business days for bank transfer.
D. Agent Commission Payouts
- Commission earned: 2% of Base Rent (rent only — not including the Tenant Fee).
- Commission is credited to your Agent account when the booking is confirmed.
- Commission is released (paid out) after the Tenant's check-in is confirmed.
- Payout methods: bank transfer, Xendit wallet, or PayPal — select in Agent Dashboard.
- Monthly earnings summaries and an annual commission statement are sent automatically.
E. Disputes & Chargebacks
Contact info@suaka.com within 14 days of any transaction you believe is incorrect. We investigate and respond within 10 business days. Do not initiate a bank chargeback before contacting Suaka — invalid chargebacks may result in account suspension.
Suaka's payment infrastructure is monitored 24/7. For urgent issues, contact info@suaka.com or call +44 7794 881342 immediately.