Property Standards & Listing Requirements

1. Legal & Regulatory Requirements

• The property must be legally permitted for short/medium-term rental under Indonesian law and applicable Bali regional regulations.
• The Host must be the registered owner or hold written authorisation from the owner to list the property.
• The property must comply with all applicable Indonesian health, safety, and zoning requirements.
• All relevant permits (including Izin Usaha Akomodasi or equivalent) must be in force.
• The Host must have a valid Tax Identification Number (NPWP) or declare rental income per applicable tax law.

2. Minimum Physical Standards

3. Photo & Media Requirements

• Minimum 10 photos required; Suaka's production team provides this as part of the verification process.
• Photos must be taken by Suaka's production team or meet Suaka's photography standards.
• A complete 3D virtual tour is required for all listings — produced by Suaka's in-house team.
• All media must accurately represent the current state of the property.
• Photos must not be digitally altered to misrepresent the property's size, condition, or amenities.
• Exterior photo(s) showing the entrance and surroundings must be included.

4. Listing Description Requirements

• Exact address (verifiable by Suaka — shown to Tenant only after confirmed booking).
• Accurate bedroom and bathroom count.
• Maximum occupancy (must not be overstated).
• Accurate amenity list — only list amenities that are functional and available.
• Clear disclosure of: utilities included vs excluded; house rules; quiet hours; pet policy; smoking policy.
• Availability of on-site parking if applicable.
• Any known limitations (e.g., no lift, pool under maintenance, nearby construction) must be disclosed.
• Pricing must be all-inclusive of rent; no hidden fees or charges may be added at or after booking.

5. Ongoing Maintenance Standards

• Hosts must maintain the property in the condition represented in the Listing throughout the Tenancy.
• Maintenance issues (plumbing, electrical, A/C, pool) must be addressed within 48 hours of being reported.
• Pool (if listed) must be cleaned at least weekly.
• Garden (if listed) must be maintained at least weekly.
• Any material change to the property (renovation, new damage, loss of an amenity) must be reported to Suaka immediately and the Listing updated.

6. Suaka's Right to Inspect & Remove Listings

Suaka conducts an on-site verification before a listing goes live. Suaka reserves the right to conduct follow-up inspections at any time, with 24 hours' notice to the Host, to verify ongoing compliance. Listings that do not maintain these standards may be suspended or permanently removed. Tenants may report standards issues via the in-app support function.

7. Listing Tiers