Payments & Pricing

Pricing and fees — how is my total calculated?

Your Total Booking Charge is Base Rent plus a 10% Tenant Fee plus a 2.5% Transaction Fee, which is 112.5% of Base Rent.

A Security Deposit is set per villa by the Owner, capped at one month's Base Rent, and may be zero. Every listing displays the amount before you book. Every fee is itemised before booking. All amounts are displayed in USD. Wi-Fi, water, electricity, and gas are always included in Base Rent — there's never a separate utility bill.

What payment methods are accepted?

• Credit / debit card (Visa, Mastercard) via Stripe
• Apple Pay and PayPal
• Bank transfer (SWIFT / SEPA)
• Xendit (Indonesian local payments)
• UAE banking
• Select cryptocurrency options on participating listings

Failed payments

If a payment fails, you have 24 hours to update your payment details before the booking is cancelled. On Monthly Billing, a failed monthly instalment must be resolved within 48 hours or early termination may apply.

Tenant refunds and reimbursements

If you cancel, the refund depends on timing:

Approved refunds are processed within 5–10 business days to your original payment method. If your Owner cancels, you receive a 100% refund including the Tenant Fee, plus your Security Deposit in full, plus rebooking support at no extra cost.

Damage charges — what happens if something breaks?

Approved damage is taken from any Security Deposit first. Any excess, or the full amount where no deposit is held, is charged after check-out, and never exceeds the greater of the deposit held or one month's Base Rent. If you cause damage, the Owner submits photographic evidence and itemised costs within 48 hours of checkout. You then have 7 calendar days to dispute any charge, and Suaka issues a final ruling within 14 business days. Only approved amounts are charged to your saved payment method.

Your protection: If you pass your check-out inspection with no damage found and nothing else outstanding, your Security Deposit is released back to you in full within 14 days of checkout. No charge is ever made unless the Owner provides documented, approved evidence, and only after the dispute window closes. You are only charged for damage you are found to have caused.

Invoices and receipts

A receipt is issued for every payment, each with a Transaction ID for your records. On Monthly Billing you receive a receipt for each monthly charge. Find them all under 'My Bookings'.

Coupons, credits, and gift cards

Where offered, promotional codes and booking credits can be applied at checkout. Booking credits are sometimes issued as part of rebooking support if an Owner cancels on you. Credits are applied to the rent portion of a future booking.

Taxes for tenants

Tenants are generally not subject to Indonesian income tax on foreign income. Staying 183 days or more in a calendar year may trigger tax-residency considerations. Suaka does not provide tax advice — consult a qualified professional. See the Taxes & Fiscal Guidelines for general information.

The Security Deposit is refunded in full in every case, whoever cancels and whenever. It is never used to pay a cancellation charge. Upsell services are refunded in full where the service has not been delivered. Where a cancellation happens after check-in, all percentages are calculated only on the Total Booking Charge attributable to nights not stayed.