Tenant Help Center
Payments & Pricing
Everything you need to search, book, pay for, and enjoy a monthly villa stay in Bali.
Pricing and Fees — How Is My Total Calculated?
Your Total Booking Charge is simply Base Rent plus a 10% Tenant Fee.
| Item | Amount |
|---|---|
| Base Rent (per month, as listed) | e.g. $4,000 |
| Suaka Tenant Fee (10% of rent) | e.g. $400 |
| Total Booking Charge (1 month) | e.g. $4,400 |
There is no security deposit and no hidden charge. All amounts are displayed in USD.
What Payment Methods Are Accepted?
- Credit / debit card (Visa, Mastercard) via Stripe
- Apple Pay and PayPal
- Bank transfer (SWIFT / SEPA)
- Xendit (Indonesian local payments)
- UAE banking
- Select cryptocurrency options on participating listings
Failed Payments
If a payment fails, you have 24 hours to update your payment details before the booking is cancelled. On Monthly Billing, a failed monthly instalment must be resolved within 48 hours or early termination may apply.
Guest Refunds and Reimbursements
If you cancel, the refund depends on timing:
| When You Cancel | Refund |
|---|---|
| Within 24 hours of booking | 100% — full refund incl. Tenant Fee |
| After 24 hrs, >48 hrs before check-in | 50% of Base Rent only (Tenant Fee forfeited) |
| Within 48 hours of check-in | No refund |
Approved refunds are processed within 5–10 business days to your original payment method. If your Host cancels, you receive a 100% refund including the Tenant Fee, plus rebooking support at no extra cost.
Damage Charges — What Happens If Something Breaks?
Because there is no deposit, documented damage is handled after checkout. If you cause damage, the Host submits photographic evidence and itemised costs within 48 hours of checkout. You then have 7 calendar days to dispute any charge, and Suaka issues a final ruling within 14 business days. Only approved amounts are charged to your saved payment method.
Your protection: No charge is ever made unless the Host provides documented, approved evidence, and only after the dispute window closes. You are only charged for damage you are found to have caused.
Invoices and Receipts
A receipt is issued for every payment, each with a Transaction ID for your records. On Monthly Billing you receive a receipt for each monthly charge. Find them all under 'My Bookings'.
Coupons, Credits, and Gift Cards
Where offered, promotional codes and booking credits can be applied at checkout. Booking credits are sometimes issued as part of rebooking support if a Host cancels on you. Credits are applied to the rent portion of a future booking.
Taxes for Tenants
Tenants are generally not subject to Indonesian income tax on foreign income. Staying 183 days or more in a calendar year may trigger tax-residency considerations. Suaka does not provide tax advice — consult a qualified professional.